Delivery & Returns
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Postage and packaging to UK addresses is calculated by weight and advised at Check Out of your order. For all other territories please contact us with your order enquiry on firstname.lastname@example.org and we will advise you of postage costs - full automated online ordering for non-UK territories is coming soon.
We use Royal Mail First Class for UK deliveries and standard Air Mail for all other territories, very large orders will usually be sent via Parcelforce. You may cancel your order at any time prior to your order being dispatched by emailing us at email@example.com ensuring that you quote your name, address and order reference number. Please note: As music downloads are dispatched immediately after purchase, there is no possibility of cancelling these orders.
In the event that any products supplied to you by us are damaged or defective, we agree to replace or repair the damaged or defective products or refund the amount you paid for such goods (including postage & packaging) providing you notify us (either via post at or e-mail: firstname.lastname@example.org) and return the goods within 28 days of purchase. Physical goods should be sent back to us in the same condition you received them to: “Returns”, Tree House 44 Ltd, 78 Addiscombe Court Road, Croydon, CR0 6TS. Music downloads should be returned to us via the e-mail address above including a copy of your notification.
You have the right to cancel your order within seven days of purchase, or seven days of receipt of the goods (whichever is the longer). If you choose to cancel your order, full payment will be returned to you. Returned items should be sent to: “Returns” c/o Tree House 44 Ltd, 78 Addiscombe Court Road, Croydon, CR0 6TS. Music downloads should be returned to us via the email address: email@example.com including a copy of your notice of cancellation and order number.